SERVICE
Feature parity
Identify how existing features will work on the destination before activation.
BROADWORKS / BROADSOFT → NETSAPIENS
A controlled path from BroadWorks to NetSapiens.
Complex account hierarchies, feature assignments and call routing require more than data transfer. Vox Matic uses Otto to automate repeatable tasks and engineers to assess exceptions and verify service behavior.
Automation firstExpert engineering where requiredNetSapiens focus
WHAT MUST BE DISCOVERED
Understand the existing environment before transforming it.
Accumulated custom settings, routing differences, device behavior and undocumented exceptions create migration risk.
| Existing BroadWorks / BroadSoft configuration | Migration consideration for NetSapiens |
|---|---|
| Subscriber groups and services | Destination account / domain hierarchy |
| User feature assignments | Mapped feature and account settings |
| Trunk and call-routing logic | Configured target routing and trunk arrangements |
| Devices and call flows | Provisioned and validated endpoint behavior |
Illustrative mapping categories. Actual mapping requires discovery and technical review.
OTTO + ENGINEERING
Automate what repeats. Validate what matters.
Migration preparation includes extraction, object mapping, feature review, provisioning and staged testing. Otto reduces reliance on repetitive manual entry.
Senior telecom engineers remain responsible for planning, exception handling and controlled cutover.
THE DELIVERY MODEL
01
Discovery & inventory
Document source data, call flows, dependencies
02
Mapping & transformation
Convert approved settings to NetSapiens structures
03
Provisioning & review
Create target data and validate exceptions
04
Cutover & verification
Manage endpoint routing, service checks and acceptance
MANAGE CUTOVER RISK
Protect the customer experience during the transition.
No migration can promise zero disruption for every environment. The right plan accounts for specific operational failure modes.
ROUTING
Number and trunk behavior
Plan device redirection and routing changes, then validate live service.
OPERATIONS
Migration waves
Use defined groups, checks and go/no-go decisions appropriate to project risk.
COMMON QUESTIONS
What service providers ask.
Have a different environment or an unusual configuration? We can discuss the details.
Discuss your environmentWhat does Vox Matic migrate from BroadWorks / BroadSoft?
The scope can include subscriber and customer data, service assignments, devices, call flows, and routing settings. Exact coverage depends on the source installation.
How do you handle custom features?
Discovery and transformation reviews identify exceptions or differences in destination behavior. Engineers assess these before cutover.
Can the migration happen in stages?
Vox Matic supports planned, phased migration approaches where the technical environment permits.
Will customers experience downtime?
The goal is to minimize disruption through preparation, testing, and controlled cutover; zero downtime is not guaranteed.
LET’S TALK ABOUT YOUR ENVIRONMENT
Discuss your BroadWorks environment.
Tell us where your customers are today and what you need to move. We’ll help identify a practical next step.