SERVICE PROVIDERS
Customer requests and provisioning
Organize routine account changes, approvals, service activities and compatible system updates.
FORGE™ · CUSTOM WORKFLOW AUTOMATION
Custom automation. Built around how your business works.
Forge™ is Vox Matic’s custom automation and workflow development service. We help service providers and other organizations reduce repetitive work, coordinate approvals and connect compatible systems—based on each project’s needs and approved scope.
Custom to your environmentHuman approvals where neededIntegration scope assessed first
OPERATIONS THAT CAN BE SIMPLIFIED
Focus automation where repeated work costs time.
Forge projects begin by understanding the workflow and what the connected systems allow.
TELECOM OPERATIONS
Carrier and number coordination
Bring supported carrier processes and number-management requests into clearer workflows.
OPERATIONS
Visibility, reporting and notifications
Make status and handoffs easier to track without relying on manual spreadsheets or email trails.
HOW A FORGE PROJECT WORKS
Start with one workflow. Define the right solution.
Unlike an off-the-shelf software package, Forge is tailored to the client's processes, systems, access and approvals. Connections depend on available APIs, documentation, permissions and project scope.
Talk through an operational workflow
PROJECT APPROACH
01
Identify
Review workflows, repeated work, and constraints.
02
Design
Map integrations, approvals, exceptions and data.
03
Build & validate
Develop, test and confirm the agreed functionality.
04
Deploy & support
Implement and agree monitoring and maintenance.
OTTO + FORGE
Two different kinds of automation.
Otto accelerates migration from legacy voice platforms into NetSapiens. Forge addresses recurring business and operational workflows—whether or not a company is migrating.
See Otto migration automationIs Forge an off-the-shelf software product?
No. Forge is a custom automation and workflow development service, not a fixed-feature package.
Do I have to use NetSapiens?
No. Forge projects depend on the requirements and supported integration options of the systems in use.
Can it connect to every platform?
No universal compatibility is promised. Data access, APIs, integration limitations and security requirements are assessed during discovery.
What is the difference between Otto and Forge?
Otto is Vox Matic's proprietary telecom migration framework. Forge develops tailored workflows for recurring operations.
A PRACTICAL FIRST CONVERSATION
Tell us which repeated process you want to simplify.
Share the systems involved and the manual work your team handles. Vox Matic can discuss a suitable discovery and scoping approach.